Rent and water bill payments are typically final once successfully completed. If a payment is initiated via an online gateway, cancellation rules may depend on the gateway provider.

If an online payment is pending or fails, it may not be recorded in the system. In such cases, tenants should retry or contact the administrator with the payment reference.

If a payment was recorded against the wrong month(s) or is duplicated, the tenant should inform the administrator. The administrator may correct or void the entry after verification.

Only the property administrator can cancel or adjust payment records in the system. Tenants do not have direct permission to delete or modify payment records.

If a cancellation leads to a refund, refund timelines and method will follow the Refund Policy and the payment provider rules.

For cancellation-related help, please contact the property administrator.