1. Nature of Service
This platform is used to record and manage rent and water bill payments for a property.
There is no physical product delivery involved.
2. Returns
Since payments are for rent and utility billing, a traditional "return" is not applicable.
3. Refund Eligibility
Refunds may be considered in cases such as:
- Duplicate payment for the same month(s)
- Incorrect amount paid due to entry error
- Payment marked/recorded incorrectly against a tenant or year
Refund eligibility and approval is handled by the property administrator.
4. Refund Process
To request a refund, the tenant should contact the property administrator with payment details, including:
- Tenant name / ID
- Payment date and amount
- Payment method and transaction reference (if online)
- Month(s)/year for which payment was intended
5. Refund Timelines
If approved, refunds are processed based on the original payment method.
Bank/UPI/gateway timelines may vary depending on the bank or provider.
6. Contact
For refund-related queries, please contact the property administrator.
Last updated: 10-Mar-2026